Personal Data Protection
You Are Our Priority

dirwan88 ("we", "our platform") recognises the importance of privacy and the security of every member's personal information. This Privacy Policy describes the types of data we collect, the purpose of collection, how we protect it, and your rights as a registered user of dirwan88. This Policy applies to all services provided through the dirwan88 website, including online slots, live casino, sports betting, and card games.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gambling Policy. Together, these three documents form the legal framework governing the relationship between dirwan88 and every member who uses our services.

During the account registration process, use of our services, and financial transactions, dirwan88 collects the following categories of personal information:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, and mobile phone number.
• Contact Information: Active email address and current residential address.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, DuitNow, ShopeePay), FPX online banking information, and cryptocurrency transaction data (USDT, BTC, ETH) used for deposits and withdrawals.
• Usage Data: Game activity records, betting history, login times, IP address, device type, and web browser information.
• Communications: Records of conversations with our 24/7 customer support team via live chat or email.

Information collected by dirwan88 is used for the following purposes:

1. Opening, verifying, and managing member accounts, including the Know Your Customer (KYC) process.
2. Processing deposit and withdrawal transactions securely according to the payment method chosen by the member.
3. Providing online slot, live casino, sports betting, and card game services.
4. Managing and verifying bonus eligibility, including the 150% first deposit welcome bonus of up to RM300.
5. Sending important notices related to accounts, policy updates, and transaction information via email or the notification system.
6. Conducting internal statistical analysis for the purpose of improving services and platform security.
7. Meeting legal obligations and compliance requirements imposed by licensing authorities.
8. Detecting and preventing fraud, multiple account usage, and activities that violate the Terms & Conditions.

dirwan88 does not sell or disclose member personal information to third parties on a commercial basis. However, in certain circumstances, we may share necessary information with the following parties:

• Payment Service Providers: Payment gateway providers and e-wallet platforms that process your financial transactions, limited to data required to complete the relevant transaction.
• Game Developers: Game software companies may receive anonymised statistical data for technical maintenance purposes.
• Regulatory Authorities: When required by law, court order, or a licensing body overseeing dirwan88 operations.
• Verification Service Providers: Third parties that assist with the KYC and identity verification process to maintain platform security.

Every third party we engage is bound by a confidentiality agreement and must comply with data protection standards equivalent to the level of protection we provide to dirwan88 members.

dirwan88 implements comprehensive technical and organisational security measures to protect member personal data from unauthorised access, loss, destruction, or accidental disclosure. These measures include:

• 256-bit SSL encryption technology for all communications between your browser and our servers.
• Strict role-based access control for internal staff.
• Round-the-clock system monitoring and regular security audits.
• Established incident response procedures to address any data breach promptly.
• Password storage using cryptographic hashing — we never store passwords in plain text.

The dirwan88 website uses cookies and similar tracking technologies to improve the user experience, maintain login session security, and analyse usage patterns in aggregate. The types of cookies we use include:

• Essential Cookies: Required for basic website functions such as session authentication, login security, and language preferences. These cookies cannot be disabled.
• Analytical Cookies: Used to understand how members interact with the website for the purpose of improving our services.
• Functional Cookies: Store your preferences such as display settings and preferred language for future sessions.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and performance of the dirwan88 website.

As a dirwan88 member, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct any information that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal data, subject to legal requirements for record retention.
• Right to Object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to Restriction: In certain circumstances, you may ask us to limit how your data is processed.

To exercise any of the above rights, please contact our 24/7 customer support team via live chat or by email at [email protected]. We will process your request accordingly.

dirwan88 retains members' personal data for as long as the account remains active or as long as it is needed to provide services. Once an account is closed, we will retain certain records for the period required by legal and licensing obligations, including financial records and KYC documents for audit and compliance purposes.

Records that are no longer needed will be securely deleted or anonymised in accordance with industry-standard procedures. We do not retain data beyond the period required for the purposes stated.

The dirwan88 website may contain links to other websites related to our services. This Privacy Policy applies only to the dirwan88 website and services. We are not responsible for the privacy practices of third-party websites and encourage you to read the privacy policy of any website you visit.

dirwan88 does not intentionally collect or process any personal information from individuals under the age of 21. If we become aware that such data has been received inadvertently, we will take immediate steps to delete that information and close the relevant account.

Parents or guardians who have reason to believe that their minor child has registered for or used dirwan88 services are asked to contact us immediately through the available support channels.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team:

• Email: [email protected]
• Live Chat: Available 24/7 in Malay and English via the chat icon on the website
• Response Time: We aim to respond to all privacy-related enquiries within a reasonable time

dirwan88 reserves the right to amend this Privacy Policy at any time. Any material changes will be communicated to members via email or an in-account notice before the changes take effect. Continued use of dirwan88 services after such notification will be considered acceptance of the updated policy amendments.